Warranty and Complaints
Reliable support at Calconditioner
Dutch product with excellent service
Our commercial warranty does not limit your statutory consumer rights. You can exercise these rights free of charge, regardless of the warranty described below.
Warranty period and coverage
- 36 months warranty from delivery to the first end user.
- If a defect occurs within 12 months, it is presumed to be a material or manufacturing defect (unless an exception applies).
- We will repair free of charge or replace parts at our discretion. Replaced parts and devices become our property.
- If repair is refused or, in our opinion, unsuccessful, we will provide a free equivalent replacement device from our local portfolio within the warranty period.
- Warranty services do not extend the warranty period; replacement parts carry the same end date as the entire device.
Exclusions (summary)
The warranty does not apply in cases of misuse, improper installation, damage caused by external factors (e.g. freezing, lightning), or unauthorized modifications/repairs.
Making a warranty claim
Report the defect to our factory service by phone or email. Please have your proof of purchase with delivery or purchase date available.
- E-mail:
- Phone: +31 (0)24 7110309
- Contact form: contact page
90-day money-back guarantee (consumers)
For household products purchased by individuals via this website, a 90-day money-back guarantee applies.
- Valid only for the first ordered unit; if multiple units are purchased, the trial period applies to one unit only.
- Other sellers or websites may apply different warranty periods.
Complaints and mediation
Something not as expected? Please submit your complaint to us first at .
If we cannot resolve it together, you can turn to:
- WebwinkelKeur mediation: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil
Availability
Our emails are monitored 16 hours per day; the fastest route is the contact form. For earlier deliveries, please always include your order number or postal code + house number.
- By phone: weekdays 09:00–17:00
- By e-mail: usually also answered in the evenings and on weekends.