Privacy Policy
About our Privacy Policy
Calconditioner cares deeply about your privacy. We only process data that we need for (improving) our services and handle with care the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services made available on it by Calconditioner. These terms took effect on 11 July 2022; when a new version is published, all previous versions become invalid. This privacy policy describes what data about you we collect, what it is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect it against misuse, and what rights you have regarding the personal data you provide to us.
If you have any questions about our privacy policy, you can contact our privacy point of contact; you will find the contact details at the end of this policy.
About Data Processing
Below you can read how we process your data, where we (have it) stored, which security techniques we use, and who can access the data.
Webshop Software
WooCommerce
Our webshop is built with WooCommerce. Personal data that you make available to us for the purpose of our services is shared with this party. WooCommerce has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Under our agreement, WooCommerce is required to take appropriate security measures. These measures include the use of SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. WooCommerce reserves the right to share aggregated data within its own group to further improve its services.
WooCommerce hosting
Our webshop is built with WooCommerce and is hosted on a privately managed server. We have taken appropriate technical and organisational measures to prevent misuse, loss, and corruption of data as much as possible. These measures include at least SSL encryption and a strong password policy. Regular backups are made to prevent data loss.
Web Hosting / Server
We house our dedicated servers with TransIP. TransIP does not process (personal) data and does not use your data for its own purposes. This party also cannot collect metadata about the use of the services. TransIP is bound by a confidentiality obligation under the agreement.
Office365
We use Office365 for our regular business email. This party has taken appropriate technical and organisational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Office365 has no access to our mailbox, and we treat all email traffic confidentially.
Payment Processors
Mollie
To handle (part of) the payments in our webshop, we use Mollie. Mollie processes your name, address, and residence details, and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymised) data with third parties. All of the safeguards mentioned above regarding the protection of your personal data also apply to those parts of Mollie’s services for which they engage third parties. Mollie does not retain your data longer than permitted by statutory retention periods.
Reviews
WebwinkelKeur
We collect reviews via WebwinkelKeur. If you leave a review through WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to clarify your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide its services; we have authorised WebwinkelKeur to do so. All safeguards mentioned above regarding the protection of your personal data also apply to those parts of the services for which WebwinkelKeur engages third parties.
Shipping and Logistics
PostNL
If you place an order with us, it is our task to deliver your package to you. We use PostNL for deliveries. For this purpose, it is necessary that we share your name, address, and residence details with PostNL. PostNL uses this data solely to execute the agreement. If PostNL engages subcontractors, PostNL also makes your data available to these parties.
Invoicing and Accounting
Software
We use offline software to maintain our administration and accounting. We do not share your data.
Purpose of Data Processing
General purpose of processing
We use your data solely in the context of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data—other than at your request—to contact you later, we will explicitly ask for your consent. Your data is not shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality under the agreement with us or by oath/statutory obligation.
Automatically collected data
Data automatically collected by our website is processed to further improve our services. This data (for example your IP address, web browser, and operating system) does not constitute personal data.
Cooperation in fiscal and criminal investigations
In certain cases, Calconditioner may be legally required to share your data in connection with a government-led fiscal or criminal investigation. In such a case, we are compelled to share your data, but we will resist within the limits of the law where possible.
Retention periods
We keep your data as long as you are our client. This means we retain your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will treat it as a request to be forgotten. Due to applicable administrative obligations, we must retain invoices containing your (personal) data for as long as the relevant statutory period applies. However, staff will no longer have access to your client profile and documents we created in response to your assignment.
Your Rights
Under Dutch and European law, you have certain rights as a data subject regarding personal data processed by or on behalf of us. We explain these rights below and how you can exercise them. As a rule, to prevent misuse, we will send copies of your data only to the email address already known to us. If you wish to receive the data at another email address or by post, we will ask you to identify yourself. We keep a record of processed requests; in the case of a request to be forgotten, we record anonymised data. You will receive all copies of your data in the machine-readable format used within our systems. You always have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you suspect that we are misusing your personal data.
Right of access
You always have the right to access the data that we (have) process(ed) that relates to you or can be traced to you. You can submit such a request to our privacy contact. You will receive a response within 30 days. If your request is granted, we will send a copy of all data to the email address known to us, including an overview of the processors who hold this data, indicating the category under which we have stored this data.
Right to rectification
You always have the right to have data that we (have) process(ed) and that relates to you or can be traced to you corrected. You can submit such a request to our privacy contact. You will receive a response within 30 days. If your request is granted, we will send a confirmation to the email address known to us that the data has been adjusted.
Right to restriction of processing
You always have the right to restrict processing of data that we (have) process(ed) that relates to you or can be traced to you. You can submit such a request to our privacy contact. You will receive a response within 30 days. If your request is granted, we will send a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.
Right to data portability
You always have the right to have the data that we (have) process(ed) and that relates to you or can be traced to you carried out by another party. You can submit such a request to our privacy contact. You will receive a response within 30 days. If your request is granted, we will send copies of all data about you that we have processed, or that has been processed on our behalf by other processors or third parties, to the email address known to us. In such a case, it is likely that we can no longer continue to provide services, as the secure linkage of data files can no longer be guaranteed.
Right to object and other rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of Calconditioner. If you object, we will immediately stop processing pending the handling of your objection. If your objection is well-founded, we will provide you with copies of the data we (have) process(ed) and then permanently cease processing. You also have the right not to be subject to automated individual decision-making, including profiling. We do not process your data in a way that this right applies. If you believe otherwise, please contact our privacy contact.
Cookies
Google Analytics
Our website places cookies from the American company Google as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We have not permitted Google to use the analytics data obtained for other Google services.
Third-party cookies
If third-party software solutions use cookies, this will be stated in this privacy policy.
Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. This page will always display the most recent version. If the new privacy policy affects the way we process data already collected about you, we will notify you by email.
Contact Details
Calconditioner
Schoolstraat 29, 6581 BG Malden, The Netherlands
T +31 (0)24 711 0309
E
Privacy contact: C.A.G. Breur