Returns and Exchanges
Easy returns at Calconditioner
Returns and Exchanges
At Calconditioner, we understand that an order may not always meet your expectations. That’s why we offer a simple and smooth return and exchange process.
Cooling-off Period and Return Policy
You have the right to cancel your order within 90 days of receipt without giving any reason. After cancellation, you have 14 days to return your product. Our 90-day money-back guarantee applies exclusively to the first unit ordered. If you order multiple units, the trial period applies to only one unit.
Right of Withdrawal
Full refund: You will receive a full refund of the order amount, including the original shipping costs.
Return costs: The costs for returning the product from your address to us are your responsibility.
Condition of return: The product must be returned in its original condition and packaging, including all accessories.
To exercise your right of withdrawal, please contact us at . We will ensure that the order amount is refunded within 14 days after receiving your returned product.
Important:
If the product is damaged or the packaging is more damaged than necessary to verify the product’s condition, we may charge you for the resulting decrease in value. Please handle the product with care and make sure it is properly packaged when returned.
Exchanging a Product
Would you like to exchange your product? No problem! Contact us at , and we’ll be happy to assist you.
Frequently Asked Questions about Returns
What if I provided an incorrect delivery address?
Contact us as soon as possible. We will try to correct the address before the order is shipped.
Are you not satisfied with the results?
Do you have doubts about the performance of your Calconditioner? Send us photos of the installation and an overview of the surroundings via . Our specialists will gladly check whether the installation has been carried out effectively.
Return Conditions at a Glance
- Cooling-off period: 90 days.
- Product in original condition and packaging.
- Return costs: at your own expense.
Address for returns and repairs
Calconditioner
RMA [order number]
Schoolstraat 29
6581 BG Malden
Netherlands